Shipping policy

Shipping Policy

Last updated: August 4, 2026

This Shipping Policy explains how DLNYC processes, ships and delivers online orders.

Order Processing

Orders are generally processed within [1–3 business days], excluding weekends and holidays.

Processing times may be longer during holidays, promotional periods, product launches or periods of high order volume.

Custom-made, altered, personalized and special-order products require additional production time. Estimated completion dates for these items will be communicated separately and are not guaranteed delivery dates.

Orders placed after our daily cutoff time may begin processing on the next business day.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on factors including:

  • Delivery location

  • Package size and weight

  • Selected shipping method

  • Order value

  • Insurance or signature requirements

Shipping charges are nonrefundable unless an order is canceled before shipment or the return results from an error by DLNYC.

Delivery Estimates

Estimated delivery times are provided at checkout or by the shipping carrier.

Delivery estimates begin after an order has been processed and transferred to the carrier. They do not include order-processing or custom-production time.

Delivery dates are estimates and are not guaranteed. DLNYC is not responsible for delays caused by weather, carrier disruptions, holidays, customs processing, address issues or other circumstances outside our reasonable control.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation containing tracking information when available.

Tracking information may take up to 24 hours to update after the shipping label is created.

Customers are responsible for monitoring tracking updates and making arrangements to receive their packages.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your:

  • Recipient name

  • Street address

  • Apartment or unit number

  • City, state and ZIP code

  • Telephone number

Contact DLNYC immediately if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

DLNYC is not responsible for delays, losses or additional charges caused by an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect address, refusal, failed delivery or failure to collect the package, the customer may be responsible for additional shipping charges before the order is resent.

Signature-Required Deliveries

Due to the value of our products, certain orders may require an adult or direct signature at delivery.

Signature requirements may be added based on the order value, delivery address, product type, payment method or fraud-prevention review.

Customers are responsible for being available to accept delivery or making appropriate arrangements directly with the carrier.

A carrier’s confirmation that a package was signed for or delivered will generally be considered proof of delivery, subject to applicable law.

High-Value Orders and Verification

DLNYC may review and verify high-value orders before shipment.

We may contact the customer to confirm billing details, shipping information, identification or payment authorization. This process may delay shipment.

We reserve the right to cancel or hold an order if we cannot complete the required verification or reasonably suspect fraud or unauthorized activity.

Lost, Missing or Stolen Packages

If your tracking information shows that a package is still in transit beyond the estimated delivery date, contact the carrier and DLNYC as soon as possible.

If tracking shows that the package was delivered but you cannot locate it:

  1. Check the delivery area, building entrance, mailroom, front desk and surrounding property.

  2. Ask household members, neighbors, building staff or doormen whether they accepted the package.

  3. Contact the shipping carrier to request delivery details.

  4. Notify DLNYC promptly.

DLNYC will assist with available carrier investigations and claims. However, we cannot guarantee that the carrier will approve a claim or reimburse a missing package.

DLNYC is not responsible for theft or loss occurring after a carrier confirms delivery to the address provided by the customer, except where responsibility is required by applicable law.

Damaged Packages

Please inspect your package immediately after delivery.

If your order arrives damaged, contact DLNYC within 48 hours of delivery and provide:

  • Your order number

  • Photographs of the shipping box

  • Photographs of the shipping label

  • Photographs of the packaging materials

  • Photographs of the damaged product

  • A description of the damage

Do not discard the packaging until the claim has been reviewed. The shipping carrier may require the original packaging for inspection.

Damage reported after the 48-hour period may not be eligible for a carrier claim or replacement.

Refused and Undeliverable Packages

Packages that are refused, unclaimed or returned as undeliverable may be subject to:

  • Original shipping charges

  • Return shipping charges

  • Additional reshipping charges

  • Duties, taxes or carrier fees

  • Restocking charges where permitted

Custom-made, altered, personalized and special-order products remain final sale even if the shipment is refused or returned as undeliverable.

Domestic Shipping

We ship eligible orders to addresses within the United States.

Some shipping services may not be available for PO boxes, military addresses, territories or remote locations. High-value orders may require shipment to a verified physical address.

Delivery availability and shipping rates are determined at checkout.

International Shipping

International shipping may be available to select countries and destinations.

International customers are responsible for all applicable:

  • Customs duties

  • Import taxes

  • Brokerage charges

  • Processing fees

  • Government assessments

These charges are not included in the product price or shipping charge unless expressly stated at checkout.

Customs clearance may delay delivery. DLNYC cannot control or guarantee customs-processing times.

Customers are responsible for confirming that the products they order may legally be imported into their destination country. DLNYC is not responsible for products delayed, rejected, seized or returned by customs because of local laws, import restrictions or unpaid charges.

Shipping charges, duties, taxes and customs fees are nonrefundable if an international package is refused or not collected.

Shipping Restrictions

Some products may be subject to shipping or import restrictions based on their materials, destination or applicable laws.

We reserve the right to cancel an order if we are unable to legally or safely ship the product to the selected destination. If an order is canceled for this reason, the eligible amount paid will be refunded to the original payment method.

Multiple Shipments

Orders containing multiple products may be shipped separately.

You may receive more than one tracking number, and the packages may arrive on different dates. Additional shipping charges will not be added after checkout unless you request a change to the order or shipping method.

Changes and Cancellations

Contact DLNYC immediately if you need to request an order change or cancellation.

We cannot guarantee changes or cancellations once an order has entered processing, production or shipment.

Custom-made, altered, personalized and special-order products cannot be canceled once production, sourcing or alteration has begun.

In-Store Pickup

In-store pickup may be available for eligible orders when offered at checkout or arranged directly with DLNYC.

Customers must wait until they receive confirmation that the order is ready before visiting the store.

The person collecting the order may be required to provide:

  • Government-issued identification

  • Order confirmation

  • The payment card used for the purchase

  • Written authorization from the purchaser

Orders will not be released when the required verification cannot be completed.

Contact Us

For questions regarding shipping or delivery, contact DLNYC and include your full name and order number.

DLNYC / Daniel’s Leather
159 Orchard Street
New York, NY 10002
Email: info@dl-nyc.com or danielsleather@gmail.com
Phone: +1 (862) 371-4450