Terms of Service

Last updated: August 4, 2026

These Terms of Service govern your access to and use of the DLNYC website, products and services. Throughout these Terms, “DLNYC,” “Daniel’s Leather,” “we,” “us” and “our” refer to the operator of this website. “You” refers to any visitor, customer or user of our website.

By accessing our website, placing an order or using any of our services, you agree to be bound by these Terms of Service and all policies referenced within them. Please do not use our website or purchase our products if you do not agree to these Terms.

1. Online Store Terms

You must be at least the age of majority in your state or place of residence to make a purchase from our website. By placing an order, you confirm that you are legally authorized to enter into a binding agreement.

You may not use our products or services for any unlawful, fraudulent or unauthorized purpose. You may not attempt to interfere with the security, functionality or operation of our website.

2. Product Information

We make reasonable efforts to display product descriptions, materials, colors, measurements, photographs and other information as accurately as possible.

Because of differences in screens, lighting and photography, actual product colors and details may vary slightly from what appears online. Natural leather, fur and shearling may also have variations in texture, grain, shade and markings. These natural variations are not necessarily defects.

Measurements and sizing information are provided as general guidance. Customers are responsible for reviewing the applicable size chart and contacting us with sizing questions before purchasing.

3. Availability and Pricing

All products are subject to availability. We reserve the right to limit quantities, discontinue products or cancel orders at our discretion.

Prices may change without notice. The price charged will be the price displayed at checkout when the order is submitted, except in the event of an obvious pricing, typographical or technical error.

We reserve the right to correct errors in product descriptions, prices, promotions, shipping charges, availability or other website content. If an error affects an order you placed, we may contact you for instructions or cancel the affected order and issue an appropriate refund.

4. Orders and Acceptance

Submitting an order does not guarantee acceptance. We reserve the right to accept, reject, limit or cancel an order for reasons including:

• Product availability

• Suspected fraud or unauthorized activity

• Incorrect pricing or product information

• Payment authorization issues

• Shipping restrictions

• Violation of these Terms

We may request additional information to verify an order, billing information, shipping information or the identity of the purchaser.

If we cancel an order after payment has been processed, we will issue a refund for the canceled amount to the original payment method.

5. Payment

You agree to provide current, accurate and complete billing and payment information.

Payments may be processed by third-party providers, including credit-card processors, digital wallets and buy-now-pay-later services. Your use of those services may also be governed by the provider’s own terms, privacy policy and eligibility requirements.

We are not responsible for a third-party payment provider’s decision to approve, decline, delay or reverse a transaction.

6. Custom and Special Orders

All custom-made, personalized, altered and special-order products are final sale.

Custom and special-order items cannot be canceled, returned, refunded or exchanged once production or alteration has begun.

This includes products made, sourced or modified according to a customer’s requested:

• Measurements or sizing

• Color or material

• Design or style

• Embroidery, lettering or personalization

• Alterations or other specifications

Customers are responsible for confirming all measurements, colors, materials, spelling, design selections and order specifications before approving a custom order.

Estimated completion dates for custom products are estimates and are not guaranteed unless expressly confirmed in writing.

7. Online Returns and Exchanges

Eligible products purchased through the DLNYC website may be returned for a refund or exchange within 7 days of delivery.

Returned merchandise must be unworn, unused, unaltered and in its original condition, with all original tags and packaging attached or included. Items containing odors, stains, damage, signs of wear or missing tags may be refused.

Custom-made, personalized, altered, special-order and final-sale products are not eligible for return, refund or exchange.

Original shipping charges are nonrefundable unless required by law or the return is caused by an error on our part. Customers are responsible for return shipping unless the item received was incorrect, damaged or defective.

All returns remain subject to the complete DLNYC Refund and Exchange Policy.

8. In-Store Purchases

In-store purchases are not eligible for refunds.

Eligible in-store purchases may be exchanged within 7 days of purchase with the original receipt. Merchandise must be unworn, unused, unaltered and in its original condition with all tags attached.

Exchanges are subject to product, size and color availability. If the replacement item costs more, the customer must pay the difference.

Custom-made, personalized, altered, special-order and final-sale purchases cannot be returned, refunded or exchanged.

The in-store return and exchange policy posted at the store and printed or referenced on the customer’s receipt applies to in-store transactions.

9. Shipping and Delivery

Shipping and delivery dates are estimates and are not guaranteed. Delays may occur because of carrier disruptions, weather, holidays, customs processing, address issues, product availability or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays or losses caused by an incorrect or incomplete address provided by the customer.

Certain orders may require a signature at delivery. Customers are responsible for being available to accept delivery or making appropriate arrangements with the carrier.

Risk of loss may transfer as permitted by applicable law and the selected carrier’s terms. Claims involving missing, stolen or damaged packages must be reported promptly so that we can assist with any available carrier investigation.

International customers are responsible for applicable customs duties, import taxes, brokerage fees and other government charges unless otherwise stated at checkout.

10. Damaged, Defective or Incorrect Products

Customers should inspect their orders promptly after delivery.

A damaged, defective or incorrect online order must be reported to DLNYC within 48 hours of delivery. The customer may be required to provide the order number, photographs, packaging photographs and a description of the issue.

Damage caused by normal wear, accidents, misuse, improper cleaning, improper storage, unauthorized repairs, alterations or failure to follow care instructions is not considered a manufacturing defect.

11. Product Care

Leather, fur and shearling products may require specialized professional care and storage. Customers are responsible for following all care instructions provided with the product or seeking assistance from a qualified leather or fur-care professional.

DLNYC is not responsible for damage caused by improper cleaning, exposure to moisture or heat, chemicals, fragrances, adhesives, unsuitable storage or other improper handling.

12. Promotions and Discount Codes

Promotions, discount codes and special offers may be subject to separate terms, expiration dates and product exclusions.

Unless expressly stated otherwise:

• Promotions cannot be combined.

• Discounts cannot be applied retroactively.

• Promotions have no cash value.

• Certain brands, custom products and special orders may be excluded.

• We may modify or end a promotion at any time, subject to applicable law.

13. Intellectual Property

All website content—including photographs, videos, logos, graphics, product names, designs, text and branding—is owned by or licensed to DLNYC and is protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, publish, sell, distribute, commercially exploit or create derivative works from our content without prior written authorization.

Unauthorized use of our photographs, videos, designs, trademarks or other content is prohibited.

14. Reviews and User Content

When you submit a review, photograph, video, comment, testimonial, tag or other content to us, you confirm that you have the right to provide that content and that it does not violate another person’s rights.

You grant DLNYC a nonexclusive, worldwide, royalty-free license to use, reproduce, display, publish and share content you voluntarily submit or authorize us to use, subject to applicable law.

We may remove content that is unlawful, fraudulent, threatening, misleading, defamatory, obscene, infringing or otherwise inappropriate.

15. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment processors, financing providers, shipping carriers, social-media platforms and analytics providers.

We are not responsible for third-party websites, services, content, privacy practices or actions. Your use of a third-party service is governed by that provider’s terms and policies.

16. Prohibited Uses

You may not use the website:

• For unlawful, fraudulent or deceptive activity

• To violate intellectual-property or privacy rights

• To submit false payment, billing or shipping information

• To transmit malware or harmful code

• To scrape, copy or extract website content without authorization

• To interfere with website security or functionality

• To impersonate another person or business

• To make fraudulent purchases, returns or chargeback claims

• To harass, threaten or abuse our employees, representatives or customers

We may suspend or terminate access to our services when we reasonably believe these Terms have been violated.

17. Disclaimer of Warranties

To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure or error-free. Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

Any product warranty expressly provided by DLNYC will be governed by its stated terms.

18. Limitation of Liability

To the fullest extent permitted by applicable law, DLNYC and its owners, employees, agents, affiliates and service providers will not be liable for indirect, incidental, special, punitive or consequential losses arising from your use of the website or purchase of a product.

Where liability cannot be excluded, our total liability arising from a purchase will not exceed the amount paid for the product giving rise to the claim, except where a different remedy is required by applicable law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

19. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless DLNYC and its owners, employees, agents, affiliates and service providers from claims, liabilities, damages and reasonable expenses arising from your unlawful use of the website, violation of these Terms or infringement of another party’s rights.

20. Privacy

Our collection and use of personal information are governed by the DLNYC Privacy Policy. By using our website, you acknowledge that you have reviewed that policy.

21. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.

Any dispute relating to these Terms, the website or a purchase from DLNYC will be handled in a court of competent jurisdiction as permitted by applicable law. Nothing in this section eliminates any consumer right or remedy that cannot legally be waived.

22. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in effect.

23. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce that provision later.

24. Entire Agreement

These Terms, together with our Refund and Exchange Policy, Privacy Policy, Shipping Policy and any other policies posted on the website, constitute the agreement between you and DLNYC regarding your use of the website and purchases from us.

25. Changes to These Terms

We may update these Terms periodically by posting a revised version on this page. Changes become effective when posted unless otherwise stated.

Your continued use of the website after revised Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

26. Contact Information

Questions regarding these Terms of Service may be submitted through the contact information displayed on our website or directed to:

DLNYC / Daniel’s Leather
159 Orchard Street
New York, NY 10002